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Terms & Conditions

Welcome to the Terms & Conditions for Frank and Camille’s West. Our mailing address is 90-02 Atlantic Avenue, Ozone Park, NY 11416.

Frank and Camille’s West reserves the right to terminate these Terms & Conditions at any time, and may do so immediately, without notice, thereby denying you access to FrankandCamillesWest.com, if in our sole discretion you do not comply with the Terms & Conditions set forth herein. Furthermore, we reserve the right to refuse working with any user who violates our Terms & Conditions.

USE

By accepting these Terms & Conditions through your use of this Site, you certify that you reside in the United States and are 18 years of age or older. If you are under the age of 18 but at least 14 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions. Frank and Camille’s West does not knowingly collect personal information about children under the age of 14 without prior parental consent. If you are a parent or legal guardian agreeing to these Terms & Conditions for the benefit of a child between the ages of 14 and 18, please be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.

If you do not agree to (or are unable to comply with) any of these Terms & Conditions, we request you do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms & Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. Permission is granted to electronically copy and print hard copies of pages from this Site solely for personal, non-commercial purposes related to the placement of an order or shopping with Frank and Camille’s West. Any other use of this Site or content or information contained in this Site is strictly prohibited, unless the written permission of Frank and Camille’s West first is obtained. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Frank and Camille’s West, or its suppliers, and is protected by U.S. and international intellectual property laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Contents on this Site is strictly prohibited.

By making a purchase from Frank and Camille’s West, you understand and agree that Frank and Camille’s West may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.

This Site may contain typographical errors or inaccuracies and may not be complete or current. Frank and Camille’s West therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

Frank and Camille’s West, which represents FrankandCamillesWest.com and herein includes page headers, custom graphics, buttons, images and other content on this Site, is subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Frank and Camille’s West. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Site is strictly prohibited.

Frank and Camille’s West does not make any representations or warranties about any Site you may access through this Site. Any such Site is independent from Frank and Camille’s West, which has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Site. Further, a link between FrankandCamillesWest.com and another Site does not mean that Frank and Camille’s West endorses that Site. You must make your own independent decisions regarding your interactions or communications with any other Site.

Frank and Camille’s West does not want to receive confidential, proprietary or trade secret information through this Site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Frank and Camille’s West will be deemed non-confidential. And, by submitting any such information, you are granting Frank and Camille’s West an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Frank and Camille’s West has the right, but not the duty, to monitor and edit or remove any comments or product reviews ("Comments") posted by users on this Site. You are solely responsible for the Comments you post on or through this site, for their accuracy, and for the consequences of submitting and posting those Comments. Also, you should use your own judgment and question information provided by others, and you acknowledge that the use of any Comments posted on the site is at your own risk. For example, we are not responsible for, and we do not endorse, the opinions, advice, suggestions or recommendations posted or sent by users in any Comments and we specifically disclaim any liability in connection therewith. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this Site.

Please note that sometimes there may be certain orders we are not able to accept. We solely reserve the right, at our discretion, to refuse or cancel any order for any reason whatsoever. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy, and your order has been shipped. Certain instances may result in your order being canceled because of limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. From time to time, we may require additional information and identification before accepting an order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

We work hard to provide our customers with accurate pricing information, nevertheless, sometimes pricing or typographical errors may occur. Frank and Camille’s West cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, we solely reserve the right, at our discretion, to refuse or cancel any orders placed for that item.

In the event that an item is mispriced, we may, at our own discretion, do the following:

If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Prices are subject to change without notice.

MERCHANDISE CONTENT

Frank and Camille’s West attempts to be completely accurate in its product descriptions. However, Frank and Camille’s West does not warrant that product descriptions or other Content on this Site is accurate. Some content may be inaccurate or incomplete. If you happen to find a product that is not as described, your only solution is to return the product in complete, unused condition.

Frank and Camille’s West solely reserves the right to determine and limit the number of items purchased per order, per household, and per person. These restrictions can be monitored and administered to orders placed by the same account and the same credit card, as well as for orders using the same billing and/or shipping address. All offers are void where prohibited.

QUESTIONABLE/OBJECTIONABLE CONTENT

You understand that by using this Site or any services provided on the Site, you may come across Content that may be deemed by some to be offensive, indecent or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that Frank and Camille’s West and/or its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.

TERMINATION

These Terms & Conditions are effective until terminated by either you or Frank and Camille’s West. You may terminate these Terms of Use at any time, provided that you discontinue any further use of this Site. The following sections shall survive any termination of these Terms & Conditions: "Site Security," "Pricing and Content Information," "Number of Items," "Intellectual Property, Copyrights and Trademarks," " Submissions, Reviews and Feedback," "Indemnification," "Termination," “Immediate Termination,” "Disclaimer" "Limitation of Liability," "Jurisdiction," “Export,” “Gift Cards/eGift Cards,” "Enforceability," and "Entire Agreement."

Frank and Camille’s West reserves the right to terminate these Terms & Conditions at any time, and may do so immediately, without notice, thereby denying you access to any Frank and Camille’s West site, if in our sole discretion you fail to comply with any Terms & Conditions set forth herein. Further, we reserve the right to refuse working with any user(s) who violates our Terms & Conditions.

DISCLAIMER

This site is provided for public use by Frank and Camille’s West on an "as is" "as available" basis. Frank and Camille’s West does not provide representations or warranties of any kind, express or implied, as to the operation of the site, or the information, content, materials, or products included on this site. To the full extent permitted by applicable law, Frank and Camille’s West disclaims any and all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. You the user acknowledge, by your use of the site, that your use of the site is at your own risk and that Frank and Camille’s West will not be liable for damages of any kind arising from the use of this site. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of these terms of use. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

With limiting the foregoing, Frank and Camille’s West does not represent or warrant to the information on this website is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error. With limiting the foregoing, Frank and Camille’s West disclaims any liability as to the accuracy or completeness of each item description. All product descriptions originate from the manufacturer of the item. Frank and Camille’s West makes no representation that content provided on this website is applicable or appropriate for use in locations outside of the United States. Frank and Camille’s West assumes no risk or responsibility for your use of any of the content provided on this website

MERCHANDISE AND CONTENT DISCLAIMER

Product information obtained through this website is obtained from claims made by the product's manufacturer. On occasion manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on this website, thus we do not guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer.

Frank and Camille’s West assumes no liability for inaccuracies or misstatements about products.

DISCLAIMER ON CUSTOMER REVIEWS

Customer reviews are provided for informational purposes ONLY. Customer reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by Frank and Camille’s West.

LIMITATION OF LIABILITY

Under no circumstances, or under any legal or equitable theory, whether in contract, tort, strict liability or otherwise, shall Frank and Camille’s West, or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any direct or indirect loses or damages, whether special, incidental or consequential or otherwise arising out of or in connection with the use of, inability to use, or malfunction of this website. You, the user, will be solely responsible for any damage or loss of data to your computer system or other property that results from the use of this site, including the downloading of any material. Frank and Camille’s West will not be liable for any damages of any kind arising from the purchase or use of products offered for sale on this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. Some states may limit the ability of vendors to disclaim implied warranties; therefore the language of this paragraph may not apply to you. This comprehensive limitation of liability applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representation of Frank and Camille’s West has been advised of or should have known of the possibility of such damages.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Frank and Camille’s West under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).

If you are dissatisfied with this website or any content on the site, or with these Terms & Conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

ENFORCEABILITY

If any provision of these Terms & Conditions is held to be unenforceable for any reason, such provision shall be modified only to the extent necessary to make it enforceable and the other terms of these Terms & Conditions shall remain in full force and effect. Therefore, the Terms & Conditions of this site are up for change at our sole discretion and without warning to administer said changes. The failure of Frank and Camille’s West to act with respect to a breach of these Terms & Conditions by you or others does not constitute a waiver of any nature and shall not limit Frank and Camille’s West’s rights with respect to such breach or any subsequent breaches in any way.

JURISDICTION

These Terms & Conditions states shall be governed by and construed under the Laws of New York State without regard to conflicts of law provisions. Any action or proceeding arising out of or related to the use of this Site or these Terms & Conditions must be brought in the state or federal courts of New York and you hereby consent to the exclusive personal jurisdiction of such courts.

ENTIRE AGREEMENT

These terms of use state and represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these terms of use are for reference purposes only and in no way define or limit the scope of the section.

TERMS & CONDITIONS MAY CHANGE

Frank and Camille’s West reserves the right to update or modify these Terms & Conditions at any time without prior notice. Use of this website by you following any such change constitutes your agreement to follow and be bound by the modified Terms & Conditions. We suggest you review these Terms & Conditions whenever you use this website so that you have reviewed the most current version.

In the event that any provision of the Terms & Conditions conflict with the law under which the Terms & Conditions are to be construed or if any such provisions are held invalid, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms & Conditions will remain in full force and effect.

GIFT CARDS AND/OR E-GIFT CARDS

All Gift Cards, e–Gift Cards and other gift certificates are deemed purchased in and issued from New York State. The risk of loss and title to such items pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

CONTACT INFORMATION

If you have any questions, please contact us at Frank and Camille’s West via email, phone, or regular mail.

Privacy Policy

Privacy Policy (valid as of December 1, 2012)

FrankandCamillesWest.com is owned and operated by Frank and Camille’s West. This Privacy Policy applies only to this website.

At FrankandCamillesWest.com, the privacy of our customers is paramount. Please read our Privacy Policy below to better understand what type of information we collect, how it is handled, with whom it is shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

We will not sell, share, or rent this information to any outside party, except if you authorize us to do so, as outlined in this policy.

As we continue to develop our website and take advantage of technologies to improve the services we offer, the information addressed in this policy is subject to change. We encourage you to refer back to this policy on a regular basis.

A purchase placed through FrankandCamillesWest.com denotes acceptance of this policy.

If you have any questions about our Privacy Policy, please contact us by phone at 718.848.8882, by email at info@FrankandCamillesWest.com, or by postal mail at Frank and Camille’s West, 90-02 Atlantic Avenue, Ozone Park, NY 11416.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

When you order from us, we collect your name, billing address, shipping address, email address, phone number(s), and credit card (with expiration date) and/or gift card number, and we retain a record of your purchases. We also gather information about any person to whom you are sending a gift (like his or her name and shipping address).

Also, if you are a registered user and are signed in when you enter this information, it will automatically be saved in your account.

We also collect specific, requested personal information if you choose to opt-in to our email or mobile content marketing programs.

Our primary goal in collecting personal information, including your first name, last name, purchase history, phone number(s), valid email and residential addresses, and credit card data, is to provide you with an efficient and customized shopping experience and to let you know about offers that may be of interest to you.

When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.

We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information about your preferences from another website conducting a promotion or event with us.

We may acquire customer lists from other parties so that we may invite new people to visit FrankandCamillesWest.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.

What Are Cookies? How Are They Used?

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At FrankandCamillesWest.com, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at FrankandCamillesWest.com. For example, the session ID cookie that we ask your browser to hold retains the ID for your shopping cart.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At FrankandCamillesWest.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will assist you in taking the proper steps to do this.

Cookies can be used by a website to recognize you, but that does not necessarily mean any personal information is stored. At FrankandCamillesWest.com, we do not store any personal information about you in the cookies. Anything you choose to tell us about yourself (such as your mailing address and email address) is stored safely and separately on our secured servers, and you always need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our website. In our physical headquarters, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. By doing this, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the product offerings you see at FrankandCamillesWest.com.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

To improve the content on our website. For example, we may use cookies to find out which parts of our site and what products are visited most often.

To enhance your online shopping experience. As an example, we may use it to recognize you and welcome you to our site.

For marketing and promotional purposes. We send out emails and direct mail to our online and store customers about products and events that we think may be of interest to them. You may choose to opt out of such emails and direct mail.

Is Your Information Secure?

FrankandCamillesWest.com has taken every precaution and put in place many physical, electronic, and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to FrankandCamillesWest.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. When you send personal information to us, as long as you use a browser that allows for encryption, you are also using a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

FrankandCamillesWest.com uses the most advanced encryption and SSL software.

If you have any questions or comments about this policy, please email us at info@FrankandCamillesWest.com or call 718.322.0737.

Thank you for shopping with Frank and Camille’s West!

Shipping Policy

All orders ship Monday thru Friday from one of our NY showrooms.

We offer a range of shipping methods and carriers. Unless otherwise specified, our standard shipping method is ground. The cost of shipping is calculated at checkout prior to making your final purchase.

At this time, we only ship to the contiguous United States.

While we take the utmost care in packaging our products for shipment, we cannot guarantee what happens to them in transit. If a product you receive appears damaged or tampered with in any way, please contact us immediately. We will do our best to remedy the situation and replace your product.

For Piano Purchases (except smaller digitals) : While the website currently is set to calculate shipping, you will need to complete your order by calling our store at (718) 322-0737 or email info@frankandcamilleswest.com to setup delivery with a Piano Mover. Moves can be arranged anywhere in the lower 48 states. Dealers can get a freight wholesale discount depending on how many pieces are sold. Any calculated shipping charges made through the website, will be credited towards your moving fee, or refunded if you will be providing your own mover. For more information regarding Piano Moving please call us at (718) 322-0737.

*free shipping promotion on pianos apply to delivery to: New York, Connecticut and New Jersey.

Return Policy

Frank & Camille’s West stands by every product we ship from our headquarters.

Our standard return window for items purchased online is 14 days from delivery.

If you feel that the product you receive is damaged in any way or not to your complete satisfaction, please call (718) 215-0678 or contact us at info@frankandcamilleswest.com. Our staff will work with you to ensure that your order is rectified and your concerns thoroughly addressed. A Restocking Fee may apply depending on the product.

We cannot process returns on items that have been damaged. A refund will be applied upon inspected return of item to our Ozone Park warehouse.

For specifics about the return policy for your particular product, please refer to the paperwork included in the shipment.

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